Do Online Casino Sites Refuse To Pay Out?

Gamblers who frequent online casinos rely on them to pay winners on time and in full. This is the social contract that keeps the Internet gambling industry going and explains its surging popularity in recent years. The vast majority of casinos uphold their end of the deal and lucky players can expect to receive the financial compensation they are entitled to. However, there are instances when online casino sites refuse to pay out and in the paragraphs below we look at the most common reasons.

Rogue casinos cheat customers

The worst-case scenario is to play at a dishonest casino that has no intention of fulfilling its obligations. Rogue casinos might deny payments and even terminate the accounts of winning players rather than pay out the prophets. This is a deeply dishonest and unlawful practice, but unfortunately, it is not as uncommon as one might think.

Unlicensed casinos are the most frequent culprits and that’s why punters are advised to steer clear of such operators. A license is a guarantee that the casino is held by the highest security standard, as long as the license is issued by a reliable regulator. If players are mistreated they have recourse and they can lodge a formal complaint against the perpetrator.

Read the terms and conditions

Sometimes, casinos will refuse to pay out not because they are hell-bent on stealing from players, but because the latter don’t fulfil their obligations. Many bonuses and promotions come with strings attached and are important to carefully read the terms and conditions. Wagering requirements apply to nearly all offers and punters need to meet them first before they are allowed to cash out weeks.

If players skip essential steps or don’t fully meet the wagering requirements, they might not have the money sent to their bank accounts. To comply with anti-money laundering laws, many casinos will deny payments if players don’t wager the amount deposited at least once. Customer support specialists will provide insightful advice on how to handle these issues.

Provide the required documents

Before players can withdraw money from the online casino for the first time, they need to provide proof of identity. This is required by the law in many jurisdictions where online gambling is legal, for casinos to comply with the KYC requirements. This is a one-time process, so once you provide the necessary documents, you won’t have to do it again in the future.

Sometimes, the casino will go a step further and will require more documents to prove the address. In most cases, it will suffice if players provide a bank statement or utility bill. It is also common for casinos to require a scanned image of the payment method used for deposits. This is another process that only takes a few seconds, so the delays are minimal.


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